Terms of Service & Privacy Policy

Last updated: April 2025  ·  Effective immediately upon use of this Website or our services.

1. Acceptance of Terms

By accessing or using the website citizenshipitalia.com (the "Website"), booking a consultation, or engaging the services of Citizenship Italia ("Company," "we," "our," or "us"), you ("Client," "you," or "your") agree to be bound by these Terms of Service and Privacy Policy (collectively, the "Terms"). If you do not agree to these Terms, you must not use our Website or services.

These Terms apply to all visitors, users, and clients. We reserve the right to update these Terms at any time. Continued use of our Website or services after any modification constitutes acceptance of the revised Terms.

2. Services Described

Citizenship Italia provides consulting, document procurement assistance, translation coordination, and case management support to individuals pursuing Italian citizenship by descent (Jure Sanguinis) through consulate filing, court proceedings, or administrative routes as permitted under Italian law. Our services are administrative and consultative in nature and are carried out in coordination with licensed Italian legal professionals where required.

The scope of services provided to any individual client will be set out in a separate engagement agreement or service order, which forms part of these Terms and prevails in the event of conflict.

3. Not Legal Advice

Where Citizenship Italia coordinates with licensed Italian legal counsel on your behalf, any legal advice is provided by that counsel under their professional obligations — not by Citizenship Italia directly.

4. No Guarantee of Outcome

Citizenship Italia makes no representation, warranty, or guarantee that any application, petition, or legal proceeding undertaken as part of our services will be successful. Outcomes depend on factors entirely outside our control, including but not limited to: the completeness and accuracy of genealogical records, decisions of Italian consulates or courts, changes in Italian law or administrative policy, and the conduct of third parties including government bodies and archives.

Any timelines or processing estimates we provide are good-faith estimates only and do not constitute commitments. We will not be liable for delays caused by consulates, courts, municipalities, archives, or other third parties.

5. Client Eligibility & Responsibility

It is your responsibility to provide accurate, complete, and truthful information about yourself and your ancestry at all times. You represent and warrant that:

• All documents and information you provide to us are genuine and accurate to the best of your knowledge.
• You have the legal right to retain our services and are not subject to any impediment that would prevent you from pursuing Italian citizenship.
• You will promptly notify us of any material change to your circumstances or any information previously provided.

If any information you provide is found to be false, incomplete, or misleading — intentionally or otherwise — Citizenship Italia reserves the right to terminate services immediately without refund, and you may be held responsible for any resulting costs, penalties, or legal consequences.

6. Fees & Payment

All fees for our services are set out in the applicable service agreement or as quoted to you in writing. Fees are quoted in Canadian dollars (CAD) unless otherwise stated. Payment terms are as specified in your service agreement. All fees are exclusive of applicable taxes, government filing fees, court costs, translation fees, and any third-party charges, which remain your responsibility unless expressly included in writing.

Invoices are due upon receipt unless otherwise agreed in writing. We reserve the right to suspend work on your file in the event of non-payment.

7. Cancellations & Refunds

Cancellation and refund terms are governed by your individual service agreement. As a general policy:

• Fees paid for completed work or disbursements already incurred are non-refundable.
• Cancellations made before substantive work has begun may be eligible for a partial refund at our discretion, less any administrative costs.
• Consultation fees are non-refundable once the consultation has taken place.
• Cancellations must be submitted in writing to team@citizenshipitalia.com.

We reserve the right to terminate an engagement at any time for cause (including client non-cooperation, misrepresentation, or non-payment), in which case fees for work completed to the date of termination are non-refundable.

8. Intellectual Property

All content on this Website — including text, graphics, logos, design, and educational materials — is the exclusive property of Citizenship Italia or its licensors and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on this Website without our prior written consent.

Any materials, templates, or guides we create specifically for your file remain the intellectual property of Citizenship Italia until full payment is received, at which point a limited licence to use those materials for the purpose of your citizenship application is granted.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Citizenship Italia, its officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of our Website or services, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claim arising out of or related to our services shall not exceed the total fees paid by you to Citizenship Italia in the six (6) months preceding the claim. This limitation applies regardless of the form of action, whether in contract, tort, or otherwise.

Nothing in these Terms limits our liability for fraud, gross negligence, or any liability that cannot be excluded or limited by applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Citizenship Italia and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of our Website or services; (b) your breach of these Terms; (c) any false, inaccurate, or misleading information you provide to us; or (d) your violation of any applicable law or the rights of any third party.

11. Third-Party Services

Our Website and operations rely on third-party service providers for functions including but not limited to appointment scheduling, website analytics, session behaviour analysis, digital advertising, and payment processing. These providers are independent of Citizenship Italia and are subject to their own terms of service and privacy policies. We do not endorse and are not responsible for the practices of any third-party provider. Use of our Website constitutes acknowledgment that such services may be active.

Links to third-party websites on this Website are provided for convenience only. We have no control over and accept no liability for the content, practices, or policies of any linked website.

12. Termination

We reserve the right to suspend or terminate your access to our Website or services at any time and for any reason, including if we reasonably believe you have violated these Terms. Upon termination, all provisions that by their nature should survive will continue to apply, including limitations of liability, indemnification, and governing law.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms or our services shall first be submitted to good-faith negotiation between the parties. If not resolved within thirty (30) days, disputes shall be submitted to binding arbitration in Toronto, Ontario, under the rules of the ADR Institute of Canada, unless otherwise agreed in writing.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm.

14. Privacy Policy

This Privacy Policy explains how Citizenship Italia collects, uses, stores, and protects personal information obtained through this Website and our services. By using our Website or engaging our services, you consent to the practices described below.

Information We Collect

We may collect the following categories of personal information:

• Contact & booking information: Name, email address, phone number, and any information you provide when scheduling a consultation or submitting an enquiry.
• Genealogical & identity information: Ancestry details, copies of vital records, and related documentation you provide in the course of our services.
• Website usage data: IP address, browser type, pages visited, time on site, referral source, and similar technical information collected automatically when you use our Website.
• Communications: Records of emails, calls, and messages exchanged with our team.

How We Use Your Information

• To provide, administer, and improve our services.
• To schedule and manage consultation appointments.
• To communicate with you regarding your file and any updates relevant to your case.
• To analyse Website usage and improve user experience.
• To comply with applicable legal obligations.
• To detect and prevent fraud or misuse of our Website.

Basis for Processing

We process your personal information on the following legal bases: (a) performance of or preparation to enter into a contract with you; (b) your consent, where obtained; (c) our legitimate interests in operating and improving our business, provided these do not override your rights; and (d) compliance with a legal obligation.

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: We engage third-party vendors to support business operations (e.g., scheduling, analytics, communications). These vendors are contractually required to handle your data only as instructed by us and in accordance with applicable privacy law.
• Italian legal and administrative professionals: We may share relevant information with licensed attorneys, notaries, translators, or government-appointed representatives engaged to support your citizenship application.
• Legal compliance: We may disclose information where required by law, court order, or government authority, or to protect the rights, safety, or property of Citizenship Italia or others.

Any data shared with professionals in Italy is subject to applicable Italian and EU data protection law, including the GDPR.

International Data Transfers

Our services involve the transmission of personal information to Italy and potentially other jurisdictions for the purposes of pursuing your citizenship application. By engaging our services, you acknowledge and consent to such transfers. We take appropriate safeguards to ensure your information receives an adequate level of protection wherever it is processed.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Active client files are typically retained for a minimum of seven (7) years following the conclusion of our engagement. Website analytics data is retained in accordance with the settings of our analytics providers.

To request deletion of your personal data, contact us at team@citizenshipitalia.com. We will honour deletion requests to the extent not prevented by legal or contractual obligations.

15. Cookies & Tracking Technologies

Our Website uses cookies and similar tracking technologies to provide a functional experience, analyse usage patterns, and support our advertising and marketing activities. These may include:

• Essential cookies: Required for the Website to function correctly. They cannot be disabled without affecting Website functionality.
• Analytics cookies: Allow us to understand how visitors interact with our Website, which pages are visited most, and how users navigate through our content. This data is aggregated and anonymous.
• Behavioural cookies: Enable session analysis to help us identify usability issues and improve the user experience. Data collected is anonymised and used solely for internal quality improvement.
• Advertising & remarketing cookies: Allow us to measure the effectiveness of our advertising campaigns and, where applicable, to show relevant ads to people who have previously visited our Website on third-party platforms.

You may disable cookies at any time by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our Website. Most browsers also offer "Do Not Track" settings; however, our Website does not currently respond to such signals as there is no uniform industry standard.

16. Your Data Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information, subject to legal and contractual limitations.
• Restriction: Request that we restrict processing of your information in certain circumstances.
• Portability: Request that we provide your information in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing purposes.
• Withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at team@citizenshipitalia.com. We will respond to all requests within thirty (30) days. We may need to verify your identity before fulfilling a request.

If you are located in the European Union or European Economic Area, you also have the right to lodge a complaint with your local data protection supervisory authority.

17. Changes to These Terms

We may update these Terms at any time. The most current version will always be available at citizenshipitalia.com/TOS.html. Changes become effective upon posting. Where changes are material, we will make reasonable efforts to notify active clients by email. Your continued use of our Website or services after any update constitutes acceptance of the revised Terms.

18. Contact Us

If you have any questions, concerns, or requests relating to these Terms or our privacy practices, please contact us:

• Email: team@citizenshipitalia.com
• Phone: +1 437-562-7327
• Website: citizenshipitalia.com